FAQ's

Proactive IT support helps you avoid costly downtime and headaches. As the saying goes, “Prevention is better than cure.” In the world of IT and cybersecurity, this couldn’t be more true. Regular tasks like applying security patches, updating software, and performing routine network maintenance can prevent major issues down the road. Instead of dealing with unexpected failures that disrupt your operations, proactive care keeps systems running smoothly, saving you both time and money.

It’s a common misconception that small businesses fly under the radar of cybercriminals. In reality, hackers aren’t focused on specific targets—they’re on the lookout for vulnerabilities across the internet. Once they find a weak spot, they use automated programs to break in and exploit it. This can lead to serious threats like ransomware, email breaches, and other harmful activities.

Think of it like a burglar checking every door in a neighborhood; they aren’t looking for the biggest house, just the one that’s easiest to enter. Your business, no matter its size, could be at risk if the right protections aren’t in place. Cybercriminals are opportunistic, and small businesses are not immune to attack.

Our regular support hours are Monday through Friday, 8:30AM to 5 PM MST.

The cost of IT management varies based on the complexity of your network and your specific security requirements. In the Utah Metro area, most reputable IT providers typically charge between $70 and $150 per user per month for an unlimited support package.

IT providers that charge by the hour get paid for the time it takes to resolve individual issues. Once a problem is fixed, their involvement typically ends. We prefer a managed services approach because we believe it enables us to deliver a superior level of service to our clients. This model allows for ongoing support and proactive management, ensuring that your IT needs are continuously addressed.